1. Introduction
Diva Travel (“we”, “our”, or “the company”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we use and protect your personal data when you visit our website caccia-croazia.com and when you use our hunting travel services in Croatia.

This privacy policy applies to all services provided by Diva travel including the organization of hunting trips, transfers, and accommodation.

2. Data Controller
Diva travel 

Website:caccia-croazia.com

Availability: every day from 07:00 to 22:00

3. Personal Data We Collect
We collect and process the following categories of personal data:

3.1 Identification and Contact Data

  • First and last name

  • Email address

  • Phone number

  • Postal address

  • Nationality

3.2 Booking and Travel Data

  • Travel dates

  • Type of hunting requested (woodcock, quail, partridge, big game)

  • Food and accommodation preferences

  • Selected hunting region

  • Number of participants

  • Information about hunting dogs (if applicable)

3.3 License and Document Data

  • Copy of hunting license

  • ID card or passport

  • Special weapon permits (if required)

  • Veterinary certificates for dogs (if applicable)

3.4 Payment Data

  • Transaction information

  • Invoices and receipts

3.5 Browsing Data

  • IP address

  • Browser and device type

  • Pages visited on our website

  • Date and time of visit

  • Data collected through cookies (see our Cookie Policy)

3.6 Testimonials and Reviews

  • Name (or initials)

  • Comments and feedback about your hunting experience

  • Photos (with your explicit consent)

4. Legal Basis and Purpose of Processing

Purpose Legal Basis
Organization and management of hunting trips, transfers, and accommodation Performance of a contract
Service communications (confirmations, changes, useful information) Performance of a contract
Customer support (available daily from 07:00 to 22:00) Performance of a contract and legitimate interest
Payment processing and invoicing Performance of a contract and legal obligation
Compliance with legal obligations (record keeping, hunting licenses) Legal obligation
Sending promotional material about our hunting services Consent (revocable at any time)
Improving our services and website Legitimate interest
Publishing testimonials on the website Explicit consent
Statistical analysis via Google Analytics Cookie consent

5. Recipients of Personal Data

5.1 Partners and Service Providers

  • Hunting reserves and local authorities (for permits and organization)

  • Accommodation providers: hotels and hunting lodges

  • Transport providers (for transfers)

  • Restaurants and catering services (for meal arrangements)

  • Professional hunting guides

5.2 Technical Service Providers

  • Web hosting provider (site management)

  • Google LLC (analytics services)

  • Polylang (multilingual management)

  • Payment service providers

5.3 Competent Authorities

  • Croatian and Italian hunting authorities

  • Customs authorities

  • Law enforcement (when required by law)

6. Data Transfers Abroad
As we organize hunting trips in Croatia, your data will be processed in Croatia, an EU member state that complies with GDPR data protection standards.
Some technical service providers (like Google LLC) may transfer data outside the EEA. In such cases, appropriate safeguards, such as EU Standard Contractual Clauses, are applied.

7. Data Retention Periods

Data Category Retention Period
Booking and contract data 10 years after service completion
Identity documents and hunting licenses 5 years after service completion
Payment data 10 years
Emails and calls 3 years after the end of the business relationship
Marketing data (with consent) Until consent is withdrawn or up to 5 years
Published testimonials Until removal request
Cookies and browsing data See Cookie Policy

8. Your Rights (GDPR)

  • Access: Request access to your personal data and processing information.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure (“Right to be Forgotten”): Request deletion of your data unless legal obligations require retention.

  • Restriction: Request processing limits under Article 18 of the GDPR.

  • Portability: Receive your data in a structured, machine-readable format and transfer it elsewhere.

  • Objection: Object to processing based on legitimate interest, including profiling.

  • Withdrawal of Consent: Withdraw consent at any time without affecting prior lawful processing.

  • Complaint: File a complaint with the data protection authority:

To exercise your rights, contact us via:

  • Email through the contact form on caccia-croazia.com

  • Phone daily from 07:00 to 22:00
    We will respond within 30 days and may ask for verification of identity.

9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:

  • Data encryption (SSL/TLS)

  • Restricted access to authorized staff only

  • Regular backups

  • Staff data protection training

  • Confidentiality agreements with service providers

  • Regular system security monitoring

10. Cookies and Similar Technologies
Our website uses cookies and similar technologies. For details on which cookies we use and how to manage them, see our Cookie Policy.
You can modify or withdraw cookie consent at any time via browser settings or our cookie banner.

11. Minors
Our services are not intended for persons under 16 years old. We do not knowingly collect personal data from minors.
If we learn that data from a minor has been collected without parental consent, it will be deleted immediately.
Participation in hunting trips by minors requires explicit consent and supervision from a parent or legal guardian.

12. Changes to This Policy
We reserve the right to modify this privacy policy at any time to reflect service or legal updates.
In case of significant changes, we will notify you through:

  • A notice on our website

  • An email (if applicable)

13. Contact Information
For any questions or requests regarding this policy or data processing:
Caccia Croazia
Website:caccia-croazia.com
Availability: every day from 07:00 to 22:00

14. Service-Specific Information

14.1 Hunting Trip Organization
When organizing your hunts (woodcock, quail, partridge, or big game), we may share data with:

  • Hunting reserves across Croatia

  • Professional hunting guides specialized in migratory bird hunting

  • Local authorities for necessary permits

14.2 Transfers
We share your details (name, number of participants, schedule) with transport providers.

14.3 Accommodation
We share your data with hotels or hunting lodges for bookings and communicate food or special requirements you provide.

14.4 Personalized Information
When advising on what to bring based on your chosen period and hunting area, we use your booking data to tailor the recommendations.